Are the non-stop details getting to you?

Find relief with AmericanCSR’s Property Management Answering Service.

With all the great technology out there, callers still get frustrated with voice mail, recorded messages and non responsive answering services. A traditional Property Management Answering Service is just not enough to keep up with the speed of communication today. At AmericanCSRs’ Property Management Answering Service, our live 100% American Customer Service Representatives take messages, set appointments, and use the latest technology to delight callers anywhere in the country. AmericanCSR simplifies your telephone answering and scheduling process, so you can focus on efficiency and productive communication with property owners, tenants, contractors, etc. That is how we outshine any other Property Management Answering Service. And how we help you produce more and juggle less with AmericanCSR.

AmericanCSR knows that your property owners’ confidence in you depends on good communication and timely follow-up with their tenants. Our Property Management Answering Service makes that easier than ever. AmericanCSR Property Management Call Center Customer Service Representatives are highly trained and they use scripts and screens that are tailored by you. You can even add an unlimited number of managers or office staff to your system. Each manager or staff member can easily input their “current status” into the system so our Customer Service Representatives can provide callers with up-to-date information on their availability. This goes a long way to help manage caller expectations. We really are more than the traditional Property Management Answering Service or Call Center.

Providing contractors with directions to your rental properties is a big part of your business. Adding value to our Property Management Answering Service, AmericanCSR Customer Service Representatives can instantly send turn-by-turn directions to your contractors, from their location to your tenant via Email with our Google Maps integration tool.

Our instant SMS Text Messaging system gives your cell phone callers the information they need in a text message response, quickly. Tenant confidence is bolstered when they get a text response confirming a repair visit and contractors/repair people can get the address which they can map directly from their mobile device. Even notes about the repair call can be sent in a text to owners, tenants and contractors or repair people.

A unique toll-free number is just the beginning at AmericanCSR. You can add your own human touch with a personalized custom message that callers will hear at the beginning of their call.

Your schedule is definitely not nine to five, so we have made sure that you always have someone to ‘talk’ to at AmericanCSR with direct access to our award winning Help Desk-Support Platform. Another source for information and ideas is on our customer forums where AmericanCSR users share their experiences.

Our Tools Can Help You!

Dashboard: Now real time Dashboard access to your Property Management Answering Service.

Day or night, you can know what is happening with your call activity as it happens. AmericanCSR’s highly visual management interface is really simple to use and gives you access to as much information as you need, whenever you want it.

Detailed reporting and analytics for all your call-related information are a snap to access via AmericanCSR’s On-Demand Contact Center. Complete call stats are always available for the “Prior Day” and “Month-to Date” with our dashboard snapshot.  For real time statistics, dive into the phone panel and see the information as it happens.

Managing your AmericanCSR account is just as easy. Our “Minute Counter” is updated daily and shows you minutes used and minutes available in your current plan. This information provides the basis for refining your plan either up or down based on actual usage. Your AmericanCSR account transaction and payment history is available whenever you need it.

Message Center: A live person to talk to 24/7/365 at AmericanCSR’s Property Management Answering Service.

That ‘extra’ that your callers are looking for begins with a real person to talk to; day or night.  Now Property Managers can deliver the best phone service to their callers any time of day, without the cost of hiring a receptionist or dedicating office space. AmericanCSR gets back to the basics of terrific American customer service with the best that technology has to offer. Our Customer Service Representatives are trained to listen and satisfy callers by taking detailed messages and/or responding to caller questions.

• Custom Scripts: Create custom scripts for our Customer Service Representatives to use when speaking with property owners, prospects, tenants or contractors.
• Custom Fields: Create custom fields specific to your business including property location/owner, tenant name, problem prompting call, degree of urgency, etc.
• Live Agent Message Taking: Take messages for all managers and office staff listed within your account.
• Connect A Call: Use our “Connect A Call” feature to have our Rep transfer the call to where ever you might be.
• Message Delivery: Each message will be sent via email and optional SMS text message as they are taken.

Message Center for SalesForce.com®: Fully integrated with AmericanCSR Property Management Answering Service.

A custom solution for users of the Property CRM Salesforce®.

Do you use Salesforce.com®?

The ‘in the clouds’ leader in sales and customer service is now even better. We have designed a truly seamless integration with AmericanCSR and have thoroughly trained our Customer Service Representatives to use it. Now, with accurate, streamlined message taking, you and your Managers have everything you need to succeed.

• Salesforce “Web-to-Lead” form integration: Design your own form questions within your Salesforce Web-to-Lead application for property owners. Then just paste the “Web-to-Lead” HTML into our platform and our customer service Customer Service Representatives do the rest.

• Salesforce “Web-to-Case” form integration: The process is just as easy for active clients. Create specific form questions within your Salesforce Web-to-Case application and then paste the “Web-to-Case” HTML into our platform and our customer service Customer Service Representatives do the rest.
• Custom Scripts: Scripts are highly customized to property management.
• Automated Lead Delivery: Messages for you, your managers and your staff are automatically entered into your Salesforce account as they happen.

Appointment Setting: Keep your calendar up to date, accurate, and integrated with AmericanCSR Property Management Answering Service.

Time really is money: Now more than ever.
Appointments are the mainstay of a Property Managers’ business. If your calendar is not up to date, you can miss phone calls, over book, double book, and lose appointments and that costs you money. AmericanCSR is “appointment central” and we make it easy to access and apply the data in a variety of ways. Accurate appointment setting and calendar management is simple again with AmericanCSR.

• Flexible Appointment Solution: Along with the ability for our Customer Service Representatives to make appointments, our appointment setting platform allows you to publish your calendar to your own website enabling you to book appointments directly.
• Real-Time Appointment Management: AmericanCSR provides you with a real-time view of availability and booked dates as appointments are booked.
• Configure Time Slot Length: You can set the length of time slots that people can book down to fifteen minute increments.
• Duplicate Reservation Prevention: Our built-in time slot booking verification prevents duplicate bookings.
• “Snap Shot” View: You can look at your calendar and time slots, side by side, in one view for easy reference.
• Email Notifications: An Email confirming each appointment can be sent to the calendar administrator as well as other in-house managers, prospective clients, property owners, tenants, contractors, etc.
• Multiple Users: Each manager and staff member can have their own calendar for appointments.
• Add to Personal Calendar: Along with the email notification you can receive an iCal file that you can import into Outlook and iCalendar calendars.
• Day-Before Reminders: Email or Text Messages can be sent to participants the day before a meeting.