Be Ready When The Money Is On The Table!

AmericanCSR Order Taking Call Center is ready 24/7/365.

Customers have questions and want to place orders around the clock. Now with AmericanCSR Order Taking Call Center there is an affordable way to be there for your customers any time they are ready. At AmericanCSR’s Order Taking Call Center, our 100% American Customer Service Representatives take orders and use the latest technology to impress callers anywhere in the country and any time of year. Whenever your business spikes we will be there to help; on holidays, seasonally, or if you need support year around. That is how we outshine any other Order Taking Call Center and make sure you are ready when the money is on the table!

AmericanCSR knows that your buyers’ confidence in you depends on good communication. Our friendly, knowledgeable Order Taking Call Center Customer Service Representatives are highly trained and they use scripts and screens that are tailored by you.

With AmericanCSR you know your buyers will be back.

• 24/7 Sales Help: Our Customer Service Representatives are here to help sell your products.
• Whether you need help with overflow calls or you need us to handle all of your sales efforts. We are here to help.
• Custom Scripts: Create custom scripts for our agents to use when speaking with your your customers.
• Shopping Cart Integration: Our system integrates with Volusion and Interspire shopping carts which are two of the top E-commerce systems out there today.
• Pre-trained Customer Service Representatives: Our Customer Service Representatives are trained on the Volusion and Interspire systems to take orders and accept payments.

No one knows your business like you do. With AmericanCSR you are the boss.

• Want to change your scripts today and then again tomorrow and then again the next day? Change them!
• Want to send us year around calls or just seasonal calls? No problem.
• Want us to take and/or up sell orders? We will.
• Want to change your greeting to your own voice? Go ahead.

Our Tools Can Help You!

On-Demand Contact Center: What you need, when you need it, to monitor your Order Taking Call Center.

You need professional tools to run all aspects of your business, especially your call center. AmericanCSR gives you the information you need, all in one place. The Contact Center is the ‘go to’ place to analyze and tweak everything relating to your business’ E-commerce caller response.
Complete Call Statistics: Complete and detailed data on your order taking call center.

AmericanCSR Reporting and Analytics also serves as a central repository of all of your call center information, including call-related information such as caller phone number (ANI), speed to answer, average handle time, hold time, service level, etc… Because each bit of call-related information that traverses AmericanCSR’s On-Demand Contact Center is monitored and stored, all the call information can be accessed via your Web browser.

Real-time Contact Center Monitoring: It’s your Order Taking Call Center, follow it’s progress at your convenience.

Monitor your order taking call center when you want to with our .The AmericanCSR Real-time Monitoring application, called EyeOps, gives you the real-time information you need to monitor a variety of important details. Linked to the AmericanCSR in-depth reporting database, EyeOps tracks hundreds of variables per call. From a single screen, the EyeOps dashboard displays both current activity and trends during the previous 30 minutes. Critical statistics such as call length, queue time and dropped calls all monitored and displayed in real-time.

Real-time Contact Center Graphical Displays: Easy to access your Order Taking Call Center activity as it happens.

AmericanCSR provides a “map based,” real-time display that overviews your call activity. This map shows what calls are being handled, by whom, and from where. Designed for virtual call centers, this revolutionary tool graphically displays calling areas so that you can immediately identify call center traffic. You simply scroll over an ongoing call to view vital information, including agent information, caller information, call duration, and carrier information. You can also view summarized agent activity, call activity, and queue information.

Supervisory personnel can use the unique caller ID shown for each interaction to access additional call details in AmericanCSR EyeOps application, as well as listen in on the live call or use AmericanCSR Reporting and Analytics to review call data or a recording of the call. When used with other elements of the AmericanCSR On-Demand Reporting and Analytics application, this map is a powerful and effective monitoring and productivity tool.

100% Call Recording: Order Taking Call Center quality control on your schedule.

To fully understand your call center’s performance, from time to time you may find yourself wanting to listen to and audit the performance of your virtual agents. With AmericanCSR’s call recording, all calls are digitally recorded and stored so that you can listen to any call at any time. Immediate access to recordings provide you with unlimited visibility into call quality at every level.

Silent Monitoring: It’s like being a fly on the wall in your own Order Taking Call Center.

You have the ability to listen in and silently monitor any in-progress call to ensure that agents are meeting customer requirements. This feature is also useful in identifying what additional coaching and training might be helpful to improve agent performance.