Patience, Compassion and Efficiency in Equal Measure.

Count on all three from AmericanCSR’s Funeral Home Answering Service.

Great technology helps, but only if it is combined with the human connection your callers need at one of life’s most difficult moments. A traditional Funeral Home Answering Service is just not enough to keep up with the speed of communication today. AmericanCSR Funeral Home Answering Service uses live, 100% American Customer Service Representatives. They answer calls, really listen, collect vital information, set appointments, and reassure clients, all using state of the art technology. And we are much more affordable rate than the ’specialized’ answering services. That is how we outshine any other Funeral Home Answering Service.

AmericanCSR Funeral Home Answering Service shores up client confidence with caring, accurate communication, timely follow-up and we make it easier than ever. Our Funeral Home Answering Service Customer Service Representatives are highly trained and they use scripts and screens that are tailored by you. You can even add an unlimited number of office staff to your system. Each staff member can easily input their “current status” into the system so our Customer Service Representatives can provide callers with up-to-date information on their availability. This goes a long way to help manage caller expectations.We really are more than the traditional Funeral Home Answering Service.

An important part of your business is providing callers with directions to upcoming funerals, to florists, addresses for flowers or deliveries, etc. Adding value to our Funeral Home Answering Service, AmericanCSR Customer Service Representatives can instantly send turn-by-turn directions to your callers, from their location to the needed location via Email with our Google Maps integration tool.

Our instant SMS Text Messaging system gives your cell phone callers the information they need in a text message response, quickly. Caller confidence is bolstered when they get a text response confirming a appointment, an address they can map directly from their mobile device, or even notes about their call.

A unique toll-free number is just the beginning at AmericanCSR. You can add your own human touch with a personalized custom message that callers will hear at the beginning of their call.

Your schedule is definitely not nine to five, so we have made sure that you always have someone to ‘talk’ to at AmericanCSR with direct access to our award winning Help Desk-Support Platform. Another source for information and ideas is on our customer forums where AmericanCSR users share their experiences.

Our Tools Can Help You!

Dashboard Controls: Now real time Dashboard access to your funeral home answering service.

Day or night, you can know what is happening with your call activity as it happens. AmericanCSR’s highly visual management interface is really simple to use and gives you access to as much information as you need, whenever you want it.

Detailed reporting and analytics for all your call-related information are a snap to access via AmericanCSR’s On-Demand Contact Center. Complete call stats are always available for the “Prior Day” and “Month-to Date” with our dashboard snapshot.  For real time statistics, dive into the phone panel and see the information as it happens.

Managing your AmericanCSR account is just as easy. Our “Minute Counter” is updated daily and shows you minutes used and minutes available in your current plan. This information provides the basis for refining your plan either up or down based on actual usage. Your account transaction and payment history is available whenever you need it.

Message Center: A flexible message center that meets your funeral home answering service needs.

That ‘extra’ that your callers needs begins with an exceptional person to talk to; day or night.  Now Funeral Professionals can deliver the best phone service to their callers any time of day, at a reasonable cost. Whether you need overflow or after hour assistance, AmericanCSR gets back to the basics of stellar American customer service with the best that technology has to offer. Our Customer Service Representatives are trained to be patient, really listen and connect with callers in order to gather necessary information. We know that the “first call” from a loved one after a death is like no other and our Customer Service Representatives are trained to guide the caller with compassion and kindness.

• Custom Scripts: Create custom scripts for our Customer Service Representatives to use when speaking with “first calls”, care facilities, family members, vendors, etc.
• Custom Fields: Create custom fields specific to your business including, caller/deceased data, transport requirements, etc.
• Live Agent Message Taking: Take messages for all Directors, Grief Counselors, and office staff listed within your account.
• Connect A Call: Use our “Connect A Call” feature to have our Customer Service Representative transfer the call to where ever you or your office member might be.
• Message Delivery: Each message will be sent via email and optional SMS text message as they are taken.

Appointment Center: Get capable and accurate appointment setting from your funeral home answering service.

Efficient time management is key to delivering exceptional service, beginning with appointments. If your calendar is not up to date, you can miss phone calls, over book, double book, and lose appointments. AmericanCSR is “appointment central” and we make it easy to access and apply the data in a variety of ways. Accurate appointment setting and calendar management is simple again with AmericanCSR.

• Flexible Appointment Solution: Along with the ability for our Customer Service Representatives to make appointments, our appointment setting platform allows you to publish your calendar to your own website enabling you to book appointments directly.
• Real-Time Appointment Management: AmericanCSR provides you with a real-time view of availability and booked dates, as appointments are booked. This feature ensures that cancellations are logged and the calendar slot is immediately freed up.
• Configure Time Slot Length: You can set the length of time slots that people can book down to fifteen minute increments.
• Duplicate Reservation Prevention: Our built-in time slot booking verification prevents duplicate bookings.
• “Snap Shot” View: You can look at your calendar and time slots, side by side, in one view for easy reference.
• Email Notifications: An Email confirming each appointment can be sent to the calendar administrator as well as Family Members, Therapists, Counselors, Staff Members, etc.
• Multiple Users: Each Director, Counselor, Therapist, and staff member can have their own calendar for appointments.
• Add to Personal Calendar: Along with the email notification you can receive an iCal file that you can import into Outlook and iCalendar calendars.
• Day-Before Reminders: Email or Text Messages can be sent to family members or loved ones the day before a meeting.